I ordered a Foscarini floor lamp online from Scossa. The price was very competitive and the lamp arrived quickly. However we soon detected a fault with the dimmer switch. Helen arranged for Foscarini to send us a replacement dimmer switch direct which took several days to arrive. By way of compensation Helen sent us some (expensive) bulbs for free. I felt the complaint was handled efficiently and the problem solved as quickly as was possible given the manufacturer of the lamp is in Italy. Very happy with service – and the lamp! Very happy to recommend this family-run business.
Mrs Patricia Gibb