Scossa Contemporary Designer Interiors
165-167 Garstang RoadFulwoodLancashirePR2 3BHUnited Kingdom
Customer 713 434

Terms & Conditions

Welcome to Scossa terms and conditons for use, these terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information. Please note that these are the online terms and conditions of

General terms and conditions

This site is owned and operated by Lee Stevenson & Helen Pendlebury Trading as Scossa of 165-167 Garstang Road, Fulwood, Preston, PR2 3BH. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at 01772 713434 or email us

The contract between us

By ticking the terms & conditions checkbox you agree to our terms and conditions. By completing and submitting the electronic order form (or proceeding through the 'checkout process') you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Neither submitting an electronic order form or completing the checkout process constitutes our acceptance of your order.

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.

Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Scossa. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

Accuracy of content

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.

Please note that fabric, wood and lacquer samples are to be considered approximate and may slightly vary to the individual item.

It is your responsibility to ensure that the goods are the correct dimensions both for access to the delivery address and the space for which the goods are intended.

Damage to your computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. We are not responsible for the availability of such external sites or resources, for the privacy practices of such websites, the content of such websites, or the use to which others make of these websites or resources.


All orders are subject to acceptance and availability. We indicate the approximate delivery time you can expect to wait in the overview section of the product page. Upon placing your order we will receive an estimated date of delivery from the manufacturer,  if you have specific requirements, an order may take longer before it is in stock. We will advise you of dates as we receive notification. All delivery times are to be treated as a guide only they are not a guaranteed date, should any delay occur in the manufacturing process or transportation we shall advise you accordingly.  Scossa cannot be held accountable or liable for any consequential loss reulting in the delay of your good(s).  Upon your order coming into stock we will notify you as soon as possible and arrange delivery, if you have selected the standard delivery service we can deliver next working day (restrictions apply) if you have selected the premium delivery service we aim to deliver your goods within 14 days.  We aim to keep you updated with the progress of your order and you are of course free to contact us at anytime to request an update.

Order tracking

If you wish to enquire about the progress of your order, please email or telephone 01772 713434 for a full update.

Furniture Assembly

Prices displayed are for supply and delivery only. Any unpacking, assembly and fitting that may be required is not included. Some larger items of furniture require straightforward home assembly. Please contact us for a quotation.

Ordering errors

You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.


The prices payable for goods that you order are as set out in our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.

Wherever it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, offer to sell you the goods of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid.

Payment terms

We will charge your credit account for payment upon receipt of your order. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and or suspend any further deliveries to you. Where only a deposit has been made we require payment in full prior to the despatch of goods. If payment is not made within the time agreed and civil proceedings are issued against you, a claim will also be made for our legal and court costs. This does not affect any other rights we may have.

Delivery charges

Delivery charges vary according to the type of goods ordered.


From time to time and for certain goods we offer a free delivery service, when this is not available delivery charges are outlined under “Delivery Options” on each product page and calculated at the checkout process. For some locations within the UK and overseas we may need to obtain a delivery cost for you.

Please note that you are only able to submit your order online if delivery is to addresses within the United Kingdom, but excluding the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland and the Channel Isles. If you require delivery outside these areas please contact us for a quote.

We will deliver your goods to the address you specify for delivery in your order. It is important that this address is accurate. If we are delivering to you via our standard method (courier service) please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

You must be able to accept delivery of the goods within 5 working days from the date they arrive from the manufacturer. You will be notified by email when your goods are ready to despatch. If for any reason you are unable to accept delivery of your order after this date has passed, Scossa will store goods free of charge for a further period of 5 days. Scossa is under no obligation to store the goods, however, at its discretion and if storage facilities permit, store the goods but at the buyer's risk. The cost of storage will be set at 2% of the invoice total and will be charged on a weekly basis thereafter.

Risk and ownership

Risk of damage or loss of the goods passes to you at the time of delivery, if you fail to take delivery at the agreed time, the time is when we tried to deliver. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

Acknowledgement and acceptance of your order

You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order. An acceptance of your order will take place on receipt of your payment.

Your cancellation rights & our returns policy

You may cancel your order within seven days of receipt of your goods (with the exception of any made to order items).

If you have received the goods before you cancel your contract you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible. We reserve the right to appoint an appropriate courier depending on the nature of your order.

All returns must be unused or undamaged in any way and be in re-saleable condition commensurate with how they are received. In accordance with European legislation we reserve the right to withhold a percentage of the refund value of returned goods if the product or packaging is in such a condition that the item needs to be reduced in price for resale.

Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order.

You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods.

Regrettably, orders cannot be returned once assembly is part or fully completed, unless the item is deemed faulty.

Damaged or defective goods

You or an appointed person known to you must be available to sign for your goods at which point you will have opportunity to check your order. Any apparent damages or missing items must be written on the delivery note provided for you to sign and reported to us within 24hours either by calling us on 01772 713434 or sending an email to It is essential that packaging is also retained otherwise this will negate any action we can take to against the carrier and there remedy the situation.

If you find that your item(s) is defective please, we aim to repair where possible or provide you with a replacement either in full or in part as quickly as possible. All original packaging must be kept for inspection and photographs will be required before we advise the appropriate course of action. If necessary we will arrange for the return of the item(s) for inspection.

Should you choose to return your order (in accordance with your rights) we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.


All goods sold by Scossa are warranted free from defects in material and workmanship. They come as standard with a 12 month European warranty. If we receive a written complaint from you in respect of goods found to be defective in respect of materials or workmanship only within this period and after we have had a reasonable time to investigate the same and examine the goods in dispute we shall be entitled at our option to repair or replace the defective goods or refund the purchase price.

Cancellation by us

We reserve the right to cancel the contract between us if:

- we have insufficient stock to deliver the goods you have ordered;
- we do not deliver to your area; or
- one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.


If you do not receive goods ordered by you within the anticipated delivery time of the date on which you ordered them, we will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations to you that is caused by events outside our reasonable control (a ‘Force Majeure Event’). Delivery dates are estimates and not exact dates we endeavour to keep you updated in the progress of your order and you can contact us at any time for an update however if an item becomes temporarily unavailable we will advise you and give you the option to cancel your order.

- Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract.

- You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

- Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.


Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at 167 Garstang Road, Fulwood, Preston, PR2 3BH and all notices from us to you will be displayed on our website from time to time.

Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.


If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.


You acknowledge and agree to be bound by the terms of our privacy policy.

Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.


We, at Scossa are committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.

Use and collection of personal information

In general you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you use our site you will need to register and you will be asked to provide certain information such as your contact details. We will store this data and hold it on computer or otherwise.

We may use information that you provide:

  • To register you with our website and to administer it.
  • For assessment and analysis, e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.
  • If you do not want to receive promotional information you can unsubscribe at any time.
  • We do have access to your financial information which is securely transferred directly to our card processing agents.
  • We do supply your information electronically to our couriers who need your details to delivery your orders.
  • We never disclose your personal information to third parties:
  • In the event we sell or buy any business or assets, in which case we might disclose your personal data to the prospective buyer or seller.
  • If we are under a legal duty to disclose or share your personal data in order to comply with or meet any legal obligation.


We collect information directly from you in a number of ways. One way is through our use of ‘cookies’. Most websites use cookies in order to make them work, or to work more efficiently, as well as to provide information to the owners of the website. They help us to understand how our customers and potential customers use our website so we can develop and improve the design, layout, content and function of the site. Cookies are small text files that are placed on your computer’s hard drive by websites that you visit. They save and retrieve pieces of information about your visit to the website – for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you. This means that when you go back to a website, it can give you tailored options based on the information it has stored about you on your last visit.

Some of our cookies are used to simply collect information about how visitors use our website and these types of cookies collect the information in an anonymous form.

Where there is a login process relating to buying products or services from us we also use cookies to store personal registration information so that you do not have to provide it to us again on subsequent visits.

The rules about cookies on websites have recently changed. If you are uncomfortable with the use of cookies, you can disable cookies on your computer by changing the settings in the preferences or options menu in your browser. You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your computer. You can also delete any cookies that are already stored on your computer’s hard drive. However, please be aware that if you do delete and block all cookies from our website, parts of the site will not then work. This is because some of the cookies we use are essential for parts of our website to operate. Likewise, you may not be able to use some products and services on other websites without cookies.

To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit

If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site. Alternatively, you may opt out of receiving information from us by e-mail, telephone, fax or post. Our phone number is (details), or you can e-mail us on (details).


We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.

Your rights

You have the right to ask us not to process your personal data for marketing purposes.