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Your cancellation rights & our returns policy
You may cancel your order within 14 days of receiving your goods (with the exception of any made to order items).
Goods that have been made to order in a specific finish or upholstery colour as per your specifications cannot be returned. This is in accordance with clause 13 of the Consumer Protection (Distance Selling) Regulations 2000 and clause 28(b) of the Consumer Contracts Regulations 2013. If your order is received damaged or defective we will endeavour to repair or a replacement will be manufactured and delivered as soon as possible.
You must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible. On request we can arrange for the goods to be collected and a quotation will be provided before arrangements are made.
Where items are large or fragile (as determined by Scossa) we reserve the right to nominate a specialist furniture handler for return transit and pass the cost of this service onto the Customer. This transportation charge will be charged each time the customer accepts a returns collection date but then subsequently fails to meet it.
The value of all accurately returned, unwanted items will be credited to the original purchaser’s credit or debit card minus any relevant collection charges. The same procedure and guidelines should be followed if you would like to exchange your order but, again, collection and re-delivery charges will apply if required and any necessary revised payments processed.
All returns must be unused or undamaged in any way and be in re-saleable condition comparable with how they are received. We reserve the right to withhold a percentage of the refund value of returned goods if the product or packaging is in such a condition that the item needs to be reduced in price for resale.
Once you have provided 14 days’ notice from receiving your goods that you would like to cancel your order you must send the goods back within the next 14 days. We shall then provide your refund within 14 days of receiving the goods back. You do not have to give a reason.
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